Our standard support hours are Monday through Friday, 9AM to 5PM UTC. Ultimate plan subscribers have access to 24/7 priority support. Email support is available for all users at all times, with response times varying based on your subscription plan.

Response times vary based on your subscription plan:

• Ultimate Plan: Within 2 hours
• Pro Plan: Within 12 hours
• Starter Plan: Within 24 hours

For urgent issues, we recommend using live chat (if available on your plan) or calling our support line during business hours.

Yes, we offer personalized demos for potential customers. Please fill out the contact form and select "Partnership Opportunity" as your inquiry type. One of our team members will reach out to schedule a demo at a time that works for you.

Yes, we offer enterprise solutions and custom implementations for businesses with specific needs. Please contact our sales team at enterprise@solanabottrader.com to discuss your requirements.

If you encounter a bug or technical issue, please visit our Bug Report page or email bugs@solanabottrader.com with details about the issue, including steps to reproduce, screenshots, and your account information.