Frequently Asked Questions

• What information should I include in my bug report?

  The more details you provide, the easier it will be for our team to identify and fix the issue. Try to include:

  • A clear description of what happened
  • The exact steps to reproduce the issue
  • What you expected to happen vs. what actually happened
  • Screenshots or videos showing the issue
  • Information about your browser, device, and operating system
  • Any error messages you received
• How long will it take to fix the bug I reported?

  Our response time depends on the severity and complexity of the issue. Critical bugs that affect core functionality are prioritized and typically addressed within 24-48 hours. Less severe issues may take longer to resolve as they're prioritized accordingly. We'll keep you updated on the status of your report if you've given us permission to contact you.

• Will I be notified when the bug is fixed?

  If you've checked the option to be contacted about your bug report, we'll notify you when the issue has been resolved. You can also check our changelog page for updates on bug fixes and new features.

• Is there a bug bounty program?

  Yes, we do have a bug bounty program for security vulnerabilities. If you've discovered a security issue, please don't report it through this form. Instead, email our security team directly at security@solanamemebottrader.com with details of the vulnerability. Rewards are based on the severity and impact of the issue.

• What if I'm experiencing an urgent issue that's affecting my trading?

  For urgent issues that are directly impacting your trading activities, please contact our support team immediately through the live chat on our platform or email support@solanamemebottrader.com with "URGENT" in the subject line. Our support team is available 24/7 to assist with critical issues.